![]() ![]() To confirm that your Proton VPN connection is in order, you can connect to the server and open If the results for IP, location, and DNS correspond with the server that you are connected to, then everything is in order and the issue occurred simply due to outdated geolocation. Some services have outdated geolocation databases, so they can assign an incorrect location to the IP address that you are using. Why does it show on Google that the Proton VPN address is in A country, but I am currently connected to the server in B country? Please note that all Proton VPN servers use static IP addresses, which means that the same IP address is shared between users who are connected to the same server. However, this may be considered in the future. Unfortunately, we do not offer dedicated IP addresses at the moment. In order to avoid these issues, we suggest you use the number of connections available according to the Plan you have.ĭo you offer Dedicated IP addresses? Do you offer static IP? However, you will experience connectivity issues if the connections are active for a while on both devices. Because of the optimization of sessions, it is possible for users to sometimes connect to 2 different devices simultaneously while using the Free plan. Why am I able to connect two devices on the free tier? You can check the number of connections available to you on your Proton VPN dashboard, they are automatically updated based on the plan you choose. With the Plus plan, you can enjoy up to 10 simultaneous connections. With the Free plan, you have 1 VPN connection. Since some online services use the location of most of the users of that IP for geolocation, the influx of users may lead to IPs being mislabeled as Russian. This is due to the large influx of Russian users using Proton VPN to avoid censorship. to think I am in Russia when connected to a server in a country other than Russia? (Feb, 2022) System-wide proxy settings can be disabled in Windows by going to Start → Settings → Network & Internet → Proxy → Manual proxy setup → Use a proxy and toggling the switch Off (Windows 10), or clicking Edita nd toggling the Use a proxy switch Off (Windows 11).Here you can find a list of commonly asked questions that might not have been covered yet in our knowledge base. A proxy or firewall is interfering with the VPN connection ![]() If the connection works when your antivirus software is removed or disabled, try adjusting its settings or adding an exclusion for the Proton VPN app. Temporarily disable or remove your virus software to help identify the problem. Your antivirus software is interfering with the VPN connectionĪntivirus software may incorrectly interpret the connection to our VPN server as suspicious. If the issue lies with your ISP then you can wait to see if it resolves itself (maintenance is completed, the technical issue is fixed, etc.) or you can contact your ISP. You can identify if the problem lies with your ISP by connecting over a different network (for example, using your phone as a mobile hotspot rather than WiFi). This may be due to maintenance being performed in your area, poor reception (if using a mobile connection), a technical problem, or a problem with your account. There is a problem with your internet service provider (ISP) Restarting your PC can also fix many connection problems. If that fails, try resetting your router (turn it off, wait at least 10 seconds, then turn it on again). There is a problem with your WiFi connection ![]()
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